Catalina Family Therapy ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website at catalinafamily.com (the "Site"), book a consultation, or opt in to receive text messages from us.
By using the Site or opting in to our messaging program, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or opt in to receive messages.
1. Information We Collect
We may collect the following categories of information:
Appointment information: preferred consultation times, intake form responses
Technical information: IP address, browser type, device type, and pages visited on the Site
Communication preferences: your opt-in and opt-out status for SMS messaging
You are never required to provide information beyond what is necessary to book a consultation or contact our practice.
2. How We Use Your Information
We use the information we collect to:
Confirm and remind you of upcoming appointments
Send intake forms and follow-up instructions related to your consultation
Respond to inquiries and provide client support
Improve the functionality and content of our Site
Comply with applicable legal and regulatory obligations
We do not use your information to make automated decisions that produce legal or similarly significant effects, and we do not sell your personal information.
3. SMS / Text Messaging Program
This section applies specifically to our SMS messaging program and is provided in accordance with CTIA guidelines and carrier requirements for Application-to-Person (A2P) messaging.
What we collect for messaging: When you opt in through our website, we collect your mobile phone number and your consent to receive text messages from Catalina Family Therapy.
How we use it: We use your phone number solely to send appointment confirmations, appointment reminders, and intake-related notifications tied to your consultation with us.
Message frequency: Message frequency varies based on your appointment schedule.
Message and data rates: Message and data rates may apply, based on your mobile carrier plan.
Non-sharing statement: We do not share, sell, rent, or otherwise disclose your mobile phone number, opt-in status, or messaging consent data to any third party or affiliate for marketing or promotional purposes. This information is used exclusively to operate our own appointment messaging program.
How to opt out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive no further messages from that number unless you opt in again.
How to get help: Reply HELP to any message for assistance, or contact us directly using the information in Section 8 below.
Data retention: We retain your phone number and messaging consent records for as long as needed to operate the messaging program and to comply with applicable carrier and legal recordkeeping requirements. If you opt out, we retain a record of your opt-out status to ensure we do not contact you again, but we do not use your number for any other purpose.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the Site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality but will not affect your SMS opt-in or opt-out status.
5. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our Site and messaging program are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
7. Your Choices and Rights
You may:
Opt out of SMS messaging at any time by replying STOP
Request access to, correction of, or deletion of your personal information
Contact us with any questions about how your data is handled
To exercise these rights, contact us using the information below.
8. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact us:
Catalina Family Therapy Email: [email protected] Phone: 805-419-9805 Address: 1200 Paseo Camarillo, Suite 155, Camarillo, CA 93010
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Site or our messaging program after changes take effect constitutes acceptance of the updated policy.
Note: This Privacy Policy addresses website use and SMS communications only. It is not a substitute for a HIPAA Notice of Privacy Practices governing protected health information created during clinical treatment. Catalina Family Therapy should maintain a separate HIPAA notice for clinical records, provided directly to patients as part of intake.